Shipping Policy

At RAEJIA.com, we strive to deliver your order as quickly and efficiently as possible. Please review our shipping policy below.

Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.
Orders are not processed or shipped on weekends or public holidays.
During peak seasons or promotional periods, processing times may be slightly longer.

Shipping Time

Estimated delivery times vary depending on the destination:

United States: 7–15 business days
Canada: 7–18 business days
Europe: 7–18 business days
Australia & New Zealand: 7–18 business days
Other International Destinations: 10–20 business days

Please note that delivery times are estimates and may be affected by customs clearance, weather conditions, carrier delays, or other factors beyond our control.

Shipping Costs

Shipping fees are calculated at checkout based on the destination and shipping method selected.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information. Tracking updates may take 24–72 hours to appear after shipment.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer.

Incorrect Shipping Information

Please ensure that your shipping address is accurate and complete. RAEJIA.com is not responsible for delays or losses resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us at support@raejia.com within 7 days of delivery so we can assist you in resolving the issue.

Contact Information

Company Name: RAEJIA (HONGKONG) LIMITED

Address:
FLAT/RM A 12/F ZJ 300
300 LOCKHART ROAD
WAN CHAI
HONG KONG

Email: support@raejia.com

Website: RAEJIA.com